30-DAY MONEY BACK GUARANTEE
Our 30-day money back guarantee gives you time to make sure you are satisfied with your purchase. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
Frequently Asked Questions:
Are there items that cannot be returned?
Special orders, engraved items, and personalized items are final sale, unless, we, AWOH, made a misprint in the personalization or engraving, in which case, we will replace the item with a correct one at no additional cost to the customer.
How long does it take for a credit to process?
Once a returned item passes our quality inspection, and is fully processed for refund, it typically takes 3-10 business days for the credit to reflect on your account. This time frame begins once we send you an email confirming we have received your package, and it is returned to our inventory.
Who pays for return shipping?
The recipient or purchaser will be responsible for all return shipping and tracking fees.
Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and tracking fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below:
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product(s), we recommend returning for a refund and placing a new order. Please allow approximately two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment and email us immediately at firstname.lastname@example.org Please retain all packing materials unless instructed otherwise by A Work of Heart. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. AWOH will not be responsible for lost or damaged returned shipments.
* Returns do not apply to the following items:
Item(s) shipped over 30 days ago.
Items that became damaged or defective after delivery.
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear, or have been altered or damaged, cannot be accepted for return. Please allow another 7- 10 days after processing for your bank to post credit to your account.
Engraved items, personalized items may not be returned. Special orders are final sale and are not eligible for return. Returns without an AWOH return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
How To Prepare A Return Or Exchange
To return an item to A Work of Heart, follow the process below:
For all returns, email us at email@example.com for a Return Authorization Code or call us at (304) 420-9006.
Package Your Return.
We recommend that you securely package your items in original packing materials, fully insured with tracking. We are not responsible for lost or stolen articles. Once packaged properly, mail your return to:
A Work of Heart
100 Grand Central Ave.
Vienna, WV 26105
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. AWOH will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for carrier pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express, or other special services used at your discretion.
After Your Return Is Received By AWOH
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. Thank you for shopping at AWorkofHeart.biz. If you have any questions about your return, email us at firstname.lastname@example.org
Credits To Your Charge Card
Credit card purchases and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that A Work of Heart has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date, unless otherwise specified. Price adjustments will be provided as store credit.
Cancel Or Change An Order
If you would like to change or cancel an order please email email@example.com within 24 hrs of placing your order. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.